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Terms and Conditions of Use
for FreshOnline Pte Ltd Singapore and its website service:
Multiply.Cards
1. Acceptance of Terms
By accessing or using our educational card game platform ("Service"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, please do not use our Service.
If you are under 18 years old, your parent or guardian must review and agree to these Terms on your behalf.
2. Description of Service
Multiply.Cards is an educational platform that provides interactive card-based learning games designed to help students practice and improve their mathematical skills. Our Service includes:
Interactive card matching games with multiple game modes (Find Results, Find Equations, Find Mix)
Educational content for mathematics learning
Progress tracking and performance analytics
Tools for teachers and parents to monitor student progress
3. User Accounts and Eligibility
3.1 Account Registration
Students under 13: Accounts must be created by a parent, guardian, or teacher
Students 13-17: May create accounts with parental consent
Adults: May create accounts for personal use or to manage student accounts
3.2 Account Responsibilities
You are responsible for maintaining the confidentiality of your account credentials
You must provide accurate and complete information during registration
Teachers and parents are responsible for student accounts they create or supervise
Notify us immediately of any unauthorized use of your account
4. Educational Use Guidelines
4.1 Intended Use
Multiply.Cards is designed for educational purposes to support mathematics learning. The Service should be used in accordance with educational best practices.
4.2 Classroom and Home Use
Teachers may use the Service in their classrooms and assign activities to students
Parents may use the Service to support their children's learning at home
Students should use the Service under appropriate adult supervision when applicable
5. User Conduct
You agree not to:
+ Use the Service for any unlawful purpose or in violation of these Terms
Attempt to gain unauthourised access to other users' accounts or data
+ Upload, transmit, or distribute any harmful, offensive, or inappropriate content
+ Interfere with or disrupt the Service or servers
+ Share account credentials with unauthorised users
+ Use the Service in any way that could harm minors
6. Privacy and Student Data Protection
6.1 Privacy Commitment
We are committed to protecting the privacy of all users, especially students. Our collection and use of personal information is governed by our Privacy Policy.
6.2 Student Data
We collect only the minimum data necessary to provide educational services
Student data will not be used for commercial purposes unrelated to education
We implement appropriate security measures to protect student information
Parents and eligible students have the right to access, correct, or delete personal information
7. Intellectual Property
7.1 Our Content
All content, features, and functionality of Multiply.Cards, including but not limited to text, graphics, logos, software, and game mechanics, are owned by us or our licensors and are protected by copyright and other intellectual property laws.
7.2 User Content
You retain ownership of any original content you create using our Service
By using our Service, you grant us a limited license to use, display, and distribute your content as necessary to provide the Service
You represent that you have the right to grant this license
8. Payment Terms and Refunds
8.1 Subscription Services
If you purchase a subscription to premium features:
Payments are processed through our payment processor
Subscriptions automatically renew unless cancelled
7-day free trial available for new users
8.2 Educational Discounts
We may offer special pricing for educational institutions and volume purchases.
8.3 Refund Policy
We offer the following refund terms to ensure your satisfaction:
Main Licenses:
30-day money-back guarantee for individual and family licenses
60-day refund window for schools and educational institutions
Full refund available for technical issues, billing errors, or if service doesn't meet described functionality
Device Activations:
14-day refund window for individual device activations
Unused device activations can be refunded within 30 days of purchase
Full refund for activations that fail due to technical problems
Subscriptions:
Monthly: Cancel anytime, service continues until end of billing period
Annual: 30-day pro-rated refund available based on unused months
Refund Process:
To request a refund, contact our support team at [support email] within the applicable timeframe with your order number and reason for refund. Refunds are processed within 5-10 business days to the original payment method.
Limitations:
Maximum 2 refunds per customer per 12-month period
Refunds not available after the specified timeframes or for accounts terminated due to Terms violations
We reserve the right to make exceptions for extraordinary circumstances such as financial hardship or technical accessibility issues
9. Limitation of Liability
To the maximum extent permitted by law:
We provide the Service "as is" without warranties of any kind, whether express or implied. We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service
Our total liability to you for any claims related to the Service shall not exceed the amount you paid for the Service in the 12 months preceding the claim
We do not warrant that the Service will be uninterrupted, secure, or error-free
You acknowledge that no educational platform can guarantee specific learning outcomes
10. Educational Disclaimer
While Multiply.Cards is designed to support mathematics education, it is not a substitute for comprehensive instruction by qualified educators. Results may vary, and we cannot guarantee specific learning outcomes.
11. Termination
11.1 Termination by You
You may terminate your account at any time by contacting us or using account settings.
11.2 Termination by Us
We may terminate or suspend accounts that violate these Terms or for other reasons, including:
Violation of user conduct rules
Non-payment of fees
Suspected fraudulent activity
To protect the safety of minors
12. Changes to Terms
We may modify these Terms from time to time. We will notify users of significant changes via email or through the Service. Continued use after changes constitutes acceptance of the new Terms.
13. Children's Online Privacy
We comply with applicable children's privacy laws, including COPPA. We do not knowingly collect personal information from children under 13 without verified parental consent.
14. Accessibility
We strive to make our Service accessible to users with disabilities and will work to address accessibility concerns brought to our attention.
15. Governing Law
These Terms are governed by [Insert Jurisdiction] law, without regard to conflict of law principles.
16. Contact Information
If you have questions about these Terms, please contact us at:
Email: [Insert Email]
Address: [Insert Address]
Phone: [Insert Phone Number]
17. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
By using Multiply.Cards, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.
18) Address for notices and feedback
In regards to any legal communication relating to these Terms of Use, or any feedback, comment, complaint or notification of illegal or copyrighted content that may have been uploaded to our Services, please use the following email address:
By Mail
FreshOnline Pte Ltd
68 Circular Road #02-01 Singapore 049422,
Singapore, 049422
By Email
admin@freshonline.sg
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