Refund and Cancellation Policy

30-day money-back guarantee (all plans)

We want you to be happy with Multiply.Cards. The same 30-day money-back promise applies to every paid plan, and our paid plans are billed annually.

• Ask us for a refund within 30 days of your purchase and we will refund you in full, no reason required. Cancelling your plan is a separate action and does not by itself request a refund.
• This applies to the Teacher and School plans and to the Multiply@Home Family Pack.
• You can also try the platform first on our permanent free plan — no card required — before you buy.

After 30 days — Teacher & School (annual) plans

• After the 30-day window these plans are non-refundable. You keep full access until the end of the year you have paid for.
• You can cancel at any time. Cancelling stops the next year's renewal — it does not end your current year and does not return money.
• At the end of a cancelled year your account returns to the free plan. Your groups, pupils, sign-in codes and progress are kept, never deleted.

After 30 days — Multiply@Home Family Pack

• The Family Pack is a one-time purchase with no recurring billing, so after the 30-day money-back window it is non-refundable.
• If you ever stop using it, your children keep playing on the free plan and their progress is never deleted.

Refunds paid by invoice or bank transfer

• Schools that paid by invoice / bank transfer are covered by the same 30-day money-back guarantee. Because the payment did not come from a card, we cannot reverse it automatically — email hello@multiply.cards and we will arrange the transfer back with Paddle.
• Cancelling is not the same as asking for a refund. If you are within your 30 days and want your money back, email us — cancelling on its own stops your renewal but does not return the payment.

Cancelling vs. refunding (annual plans)

• Cancel: stop the next year's renewal and keep full access until the end of the year you have already paid for — no money changes hands.
• Refund: get money back now (per the terms above); paid access ends at that point.

Billing errors

Duplicate charges and clear billing errors are always refunded in full, at any time, regardless of the windows above.

How to request a refund

Email hello@multiply.cards with the email address on your account (and, if you have it, your order/transaction reference). Refunds are issued to your original payment method by our payment processor, Paddle, which also reverses any tax charged. They typically take a few business days to appear.

Refunds are handled by email rather than through the in-app assistant, so that we have a written record for both sides.